Lead Desktop Analyst, 2014- Present

Rig IT/Scheduler, 2009 – 2014

Desktop Analyst, 2001 - 2009

Advance through several roles culminating in present role as lead desktop analyst. Provide guidance, mentorship and training to level 2 technicians.

·   Responsible for coordinating team effort in addressing desktop computing issues by assigning tickets to technicians.

·   Developed and implement strategy to improve service response and eliminate waste.

·   Provide technical support to users, and level 2 onsite technicians on wide range of areas including business and productivity applications like Hysis, Petrel, and Wellview etc.

·   Worked with layering team to develop a standardized process for installing and configuring core applications and third party software in a managed environment.

·   Set up and test new PC hardware, peripherals and software.

·   Configure mobile devices (BlackBerry, iPhone, IPads) for enterprise on-site network connectivity.

·   Monitor and control inventory, including repair and replacement parts for PC’s and printers.

·   Deploy software installations/updates via SCCM.

·   Assist with account setup, password reset and account lockout in Active directory.

·   Schedule remote client computers for software refresh and routine updates and patches

·   Responsible for a wide spectrum of support areas, including desktop, laptop, Linux workstations and tablet deployment, engineering and technical application installation, configuration and troubleshooting.

·   Employ “Kaizen principle” which emphasizes continuous improvement in constantly improving not just how we provide service, but the quality of service to clients.

·   Provide hardware and software troubleshooting and diagnostics on all computing equipment.

·   Perform repair and maintenance work on all computing equipment including laptops, desktop, local, network printers and scanners.

·   Provide scheduling support to standing project team using Primavera P6.

·   Setup remote or smart printing capabilities for new users.

·   Provide training to new technician and delegate responsibilities accordingly.

·   Serve as resource to other technicians and support personnel on processes, procedures and technical fixes.

·   Prepared proposals and conducted IT requirement analysis for projects including man power requirement analysis.

·   Served as subject matter expert on various rollout projects

·   Document support methods, project implementation, lessons learned and assist with project document archives.

§ Provide dedicated IT and applications support to business executives and VIP’s, construction project consultants, geoscientist, drilling engineers, rig supervisors.

§ Served as project support lead for Oracle Primavera 6.7 rollout, configuration and upgrade

·   Led the deployment and manual rollout of 32 and 64 bit Petrel 2009.2.1 and 2010.x for Windows operating platforms.

·   Track project activities, tasks and schedules using Oracle Primavera 6.21 and 7.

·   Analyze critical path method (CPM) and calculate Total Float.

·   Backup Primavera project files in SQL.

·   Develop schedule for equipment assignment to drilling rotators and maintain inventory

·   Responsible for management and coordination of the Rig computer installation, configuration and setup of Wellview for rig use.

·   Schedule, coordinate and load WITS computer with Konsberg software and configure it for viewing well data from the rig.

·   Provide on-site and remote support for personal computers, workstations, printers and connectivity

·   Provide 24 hour daily support to Drilling Information System Center.

·   Assist in deployment, installation, configuration and relocation or computers, printers and scanners.

·   Document issue and problem resolution using the help desk ticketing system (Altiris).

·   Coach, mentor and provide technical training and support to new associates

·   Perform rollout of new hardware and OS upgrade from Windows XP to Windows 7.

·   Manage mail quota for Executives and senior managers, while ensuring data integrity

·   Interpret PC hardware errors and resolve printers and peripheral problems as needed.

·   Implemented the petrel A2AA adapter upgrade for Geoscience users.

·   Provide telephone support to users in remote sites, deploying patches and updating software.

·   Create and manage calls and tickets from clients and helpdesk using BMC Remedy software.

·   Monitor and control inventory, including repair and replacement parts for computers and printers.

·   Provide support for ArcGIS9.x, Petrel 2009.2.x. 2010.x, HYSIS7.2. HYSIS Evaluation, Olga 2000 FLEXLM License Server and License manager.

·   Rolled out ArcGIS 9.x and 10.x for Geoscience users, create and modify maps in ArcGIS desktop.

·   Backup and restore user data, setup and configure client email system.

·   Perform hard drive, memory  and firmware upgrades

·   Create, verify, and manage user accounts (i.e. password resets, account lockouts, etc.) in Active Directory.

·   Install, configure, troubleshoot, diagnose and repair local and network printers, scanners and plotters.

·   Maintain excellent communication with all end users and other members of the IT department.

·   Assist with development of best practices and procedures on proper use of hardware and software

·   Maintain a spreadsheet of IP address pool for Linux workstations

·   Troubleshoot and support audio/visual equipment

·   Support clients on use of remote connectivity ( VPN, Cisco, ipass )

·   Resolve printing, remote printing and smart printing related issues

·   Work with and manage stakeholder expectation on new technologies, updates and fixes

Harris County (2000 – 2001) – Houston, TX